ADA Deviated Fixed Route Service Policy
Fixed route deviation is available to all individuals on Radford Transit during all hours of operation in accordance with the specific service hours of the route closest to your residence or destination.
All deviations must be pre-scheduled at least 24 hours in advance, with any request received during non-office hours being scheduled the following business day, if availability permits. Radford Transit only allows the scheduling of one deviation per route per hour.
Deviated Fixed Route Service is available up to 3/4 of a mile from an established bus stop.
Cancelling a DeviationAll cancellations for a deviation must be executed at least 2 hours in advance of the scheduled pick-up.
No-Show for a DeviationPassengers will be considered a No-Show for a deviation if they do not board the bus at the time of their scheduled deviation.
– The driver will wait 3 minutes past the scheduled pick-up time. Passengers will be considered a No-Show if they are not present at the pick-up location after the 3-minute window of time.
– If a passenger is a No-Show for one trip during the day and has multiple trips scheduled, the remaining trips will be cancelled for that day.
After three “No-Shows,” the passenger will be suspended as follows:– First offense: Suspended 1 week
– Second offense: Suspended 2 weeks
– Third offense and subsequent offenses: Suspended for 1 month