All Radford Transit buses are accessible for mobility devices, such as wheelchairs, electric scooters, walkers, and crutches. Drivers are trained to assist disabled passengers boarding or exiting the vehicle.
Tips for boarding a bus:
- Wait in line with other passengers and inform the driver you wish to board the bus.
- A driver will use a lift or ramp when necessary for boarding or exiting. The total weight of a wheelchair and passenger cannot exceed 800 pounds.
- For your safety, drivers may suggest that a passenger back a wheelchair onto the lift.
- Passengers using the lift or ramp may exit at any designated stop, unless the lift cannot be deployed or other conditions make the stop unsafe. If the lift cannot be deployed or other conditions make the stop unsafe, the driver will make reasonable accommodations to assist the passenger such as moving the vehicle to a location where it would be safe to stop.
- All mobility devices should be properly stored, outside the aisle and in the securement area as necessary, for the safety of all passengers.
- On rare occasions when a lift is inoperable or the securement and priority seating areas are full, a disabled passenger may be unable to board. In either situation, if the next bus is not due to arrive for more than 30 minutes, the driver will offer the passenger a transfer, and arrange alternative transportation.
Securement Area and Priority Seating
Passengers with disabilities are not required to use priority seats; however, if you’re a disabled passenger needing to sit in priority seating, the operator will ask individuals sitting in the area to move. Other disabled or elderly customers may remain seated, while all other passengers should comply with the operator’s request. While Radford Transit makes every effort to inform passengers of the policy regarding the securement and priority seating area, an operator cannot force passengers to move.
Customers traveling with children in strollers may sit in the securement and priority seating area, but should comply with the operator’s request to collapse the stroller or relocate to other seating to accommodate an elderly or disabled passenger.
Customers using a wheelchair must use the designated securement area and may secure or unsecure their wheelchair without assistance from the operator. All mobility devices must be secured using a four point securement system before the bus may resume service.
Radford Transit (RT) is committed to a policy of non-discrimination in the conduct of its business, including its Title VI responsibilities and to the delivery of equitable and accessible transportation services. Any person who believes that he or she has been subjected to discrimination under Title VI on the basis of race, color or national origin may file a Title VI complaint with RT within 180 days of from the date of the alleged discrimination.
There are several ways to file a complaint. To learn more about Radford Transit’s Title VI Complaint Procedures for Customers, please click here.
Personal Attendants and Service Animals
Passengers with disabilities who are traveling with attendants, aides, or trainers are not required to provide proof of eligibility. Personal attendants, aides, or trainers traveling with a fare-paying disabled passenger are not required to pay a fare. Service animals may accompany disabled passenger. For safety reasons, please keep service animals clear of the aisle. The driver or operator may deny boarding or request that you remove the service animal if it becomes violent, disruptive, or poses a threat to other passengers.
Respirators and Portable Oxygen
You may board any Radford Transit service with a respirator or portable oxygen supply. When calculating the amount of oxygen required for the trip, please plan to include more than two hours of travel time.
To assist customers with visual impairments, drivers or operators will announce all transfer points, major intersections, destination points, and other intervals along the route. He or she will also announce any stop at the request of a customer. If you have difficulty hearing or understanding the announcements, please notify the driver. In locations where more than one route serves the same stop, the driver or operator will announce the route and destination for passengers with visual impairments or other disabilities seeking a ride on a particular route.
Non-Discrimination Policy and Procedure
Pursuant to Title VI of the Civil Rights Act of 1964, Title II of the Americans with Disabilities Act, Environmental Justice regulations and in accordance with applicable state and local laws: Radford Transitgrants all citizens equal access to its transportation services. If you believe that you have received discriminatory treatment by Radford Transit on the basis of your race, color, national origin, economic status, disability or limited English proficiency, you have the right to file a formal complaint. The complaint must be filed no later than 180 calendar days of the alleged discriminatory incident. To file a complaint or for additional information regarding Title VI, contact Radford Transit at (540) 831-5911, or admin@RadfordTransit.com.